Jordan Gregg, Montana Highway Patrol

Jordan Gregg is “the first of the first responders,” as she puts it.

Gregg became a dispatcher at the age of 21. She has worked as a police dispatcher for the Montana Highway Patrol since 2007, when she first moved to Montana from Colorado.

“(Dispatchers) are getting the very first call for help,” Gregg said. “We are the first to speak to people who are going through the worst day of their life… We help start the process of helping to end their situation in the best possible way.”

Gregg has always wanted to pursue a career in law enforcement. Originally, she wanted to be a soldier and thought becoming a dispatcher would be a good way to get her foot in the door.

“I loved (being a dispatcher) so much that I continued with it,” Gregg said. “This is the career of my life.”

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She recently worked day shifts, 6 a.m. to 2 p.m.

“We don’t take 911 calls, we forward them to us, but we do crashes and what we call commuting violations, where people call a drunk driver or highway hazards,” Gregg said. . “The most difficult calls are of course accidents, and these are daily. Some are really tough and some are minor fender benders.

Gregg recently made a radio announcement for dispatcher openings in Helena because there is a need for more people in this role.

Gregg’s hero in life is his father. She lost her mother to a blood clot at age 48, so her father filled the role of mother and father.

“He’s really stepped up, he’s worked hard his whole life and made sure his kids, we have everything we need,” Gregg said. “He’s just an amazing man to be able to call my dad.”

Gregg met her husband in Helena, and together they are raising their daughter. They have two dogs, a chocolate lab and a boxer. They go camping in their trailer every summer weekend they can. In his spare time, Gregg enjoys reading, especially historical fiction books.

“Sometimes I think I care too much because I want everyone, all the officers to go home safely at the end of the day and all members of the public too, and when that doesn’t happen no, it’s pretty heart wrenching,” Gregg said. “…I put on my helmet every day because the family I’ve created is counting on me. We all support each other on our worst days and we’re fans of each other on the good days. We don’t do it for projectors. We don’t do it for the thanks. We are often the invisible heroes of law enforcement.

Nominated by Brandy Lamping

Megan Michelotti can be contacted at [email protected]

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